ONBOARDING ASSIST POLLO KING (ENGLISH & SPANISH)

El Pollo King identified a need to effortlessly train newly hired employees through the onboarding process to equip them with the necessary knowledge and skills to perform their job.

The goal is to improve overall operational efficiency and customer satisfaction by reducing food safety incidents related to kitchen sanitation by 35% and enhancing employees' proficiency in utilizing technology by 25% within the first month of completing the onboarding e-learning training program. 

El Pollo KING is looking for a 5-minute learning experience that is engaging and interactive for both their English and Spanish speaking employees.

Identify target audience: Newly hired employees joining El Pollo KING. 

Level of knowledge and skills: Skills and knowledge are low (2 on a scale 1-5), individuals may have varying levels of experience in the industry and need comprehensive guidance to effectively transition into their new roles.

Preferred learning styles: For Adults - Self-paced or independent learning and value experiences relevant to their lives. To ensure a learner-centered approach, I will recommend the principles of Andragogy

Desired learning outcomes: Understand Kitchen Sanitation, Master Technology Usage, Adhere to Code of Conduct, Assimilate into the Company

A personalized digital learning experience with some gamification elements, videos, animations and quizzes. It navigates through the necessary skills and knowledge needed to maintain kitchen sanitation, uphold the code of conduct, properly use the provided technology, and how to navigate phishing emails.

The user has complete control of what they want to experience first. 

It's responsive to all devices. 

Each section is built in such a way that if a new policy or kitchen sanitation is implemented, it would be easy to integrate it within the eLearning program. It is also easy to maintain. 

• Quick to setup. 

• Easy to maintain - can add content within the eLearning program if needed in the future.

• All about the valuable data. Able to make data driven decisions based on employee feedback and quiz results to improve future kitchen sanitation trainings. 

• It's user friendly for both the learners and the admin monitoring the learning experience.